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Trengo onboarding

2. Organise your inbox (admin only) (TA02)


Description

To get the most out of Trengo, start by inviting your colleagues and setting up your team configuration, including adjusting business hours to match your schedule. Customise your account preferences and review your subscription settings to monitor your plan, balance, and conversation usage. Enhance efficiency by creating labels to display key information in tickets, views for easy overview, and quick replies for consistent and time-saving responses. These steps will help you optimise Trengo as an engagement platform and empower your team to work more effectively.

Content
  • Organise your inbox (admin only)
  • Admin training (full)
  • The basics of users & teams
  • The basics of contact & profiles
  • The basics of business hours
  • The basics of account settings
  • The basics of subscription settings
  • The basics of labels
  • The basics of views
  • The basics of quick replies
  • Rate this course
Completion rules
  • You must complete 70.00% of the content