Connect with your customers on their favourite channels—be it WhatsApp, email, or live chat. By offering a variety of communication options, you empower your customers to choose the channel that suits them best, ensuring a seamless and...

To get the most out of Trengo, start by inviting your colleagues and setting up your team configuration, including adjusting business hours to match your schedule. Customise your account preferences and review your subscription settings to...

Trengo’s inbox is the ultimate hub for seamless customer communication and team collaboration. By using contacts & profiles, your team always has the essential customer data at hand, while the customisable left and right sidebars bring...

Unlock the transformative power of AI with Trengo—whether you’re just starting your AI journey or already a pro. With tools like AI Agent your digital teammate, you can automate over 50% of customer conversations, freeing your team to focus...

Trengo’s automation features enhance customer communication and streamline workflows, benefiting both teams and customers.

- Auto replies manage expectations by providing instant responses, fostering transparency and trust. 

- Rules automate...

Integrating your existing tools with Trengo enables the display of relevant information from CRM or ordering systems directly within your Trengo inbox. While Trengo offers a variety of native integrations, you can also develop custom integrations...

Transform customer support with Trengo’s customisable help centre. Provide instant answers to common questions through a self-service help centre, reducing the need for direct support interactions. Seamlessly integrate your help centre into a...

Reporting is essential for achieving the goals you had when starting with Trengo. By tracking key metrics like first response and resolution times, you can identify areas for improvement and spot trends over time. Trengo also empowers your...

This walkthrough will guide you through the best way to navigate the structure of the Trengo Academy. While you’re more than welcome to explore the Academy on your own and take the scenic route, we highly recommend watching this very short...