Trengo’s automation features enhance customer communication and streamline workflows, benefiting both teams and customers.

- Auto replies manage expectations by providing instant responses, fostering transparency and trust. 

- Rules automate tasks like routing and tagging messages, reducing manual effort and ensuring consistency.

- Flowbots guide customers through tailored workflows, offering faster resolutions while freeing up team resources for complex issues.

- Widget automation engages web visitors by displaying tailored messages based on behaviour, improving conversions.

- Broadcasting simplifies sending bulk WhatsApp messages, manually or automatically, ensuring efficient outreach and engagement.