Integrating your existing tools with Trengo enables the display of relevant information from CRM or ordering systems directly within your Trengo inbox. While Trengo offers a variety of native integrations, you can also develop custom integrations with assistance from your developers. This enhancement to your engagement platform allows your team to work more efficiently by eliminating the need to switch between different tabs and conduct extensive searches in separate systems. All information from these integrations is accessible in the right sidebar under the integrations tab. Some of the most popular integrations include HubSpot, Shopify, Slack, Zapier and Picqer.

Custom fields are pre-defined data fields that allow you to store additional information related to tickets, contacts, profiles, or users. They enable the collection of specific details such as order numbers, license plates, or subscription types, enhancing the context and personalisation of customer interactions.