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Trengo onboarding

9. Introduction to reporting (TA09)


Description

Reporting is essential for achieving the goals you had when starting with Trengo. By tracking key metrics like first response and resolution times, you can identify areas for improvement and spot trends over time. Trengo also empowers your customers through satisfaction surveys, gathering valuable feedback in both quantitative and qualitative forms. With customizable dashboards, you can monitor team or individual performance and export data into CSV files for deeper analysis.

Content
  • Unlock success with reporting insights
  • The basics of reporting
  • The basics of CSAT
  • AI CSAT that works as hard as you do
  • Rate this course
Completion rules
  • You must complete 70.00% of the content