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1. Trengo in a nutshell

3. Get to know the inbox (user training) (TA-03)


Description

Trengo’s inbox is the ultimate hub for seamless customer communication and team collaboration. By using contacts & profiles, your team always has the essential customer data at hand, while the customisable left and right sidebars bring invaluable insights from third-party systems or help manage inbox activity. Features like labels and overviews keep workflows organised, and quick replies ensure consistent, efficient communication in your brand’s tone of voice. Add a voice channel to enable direct calls within the interface, and don’t forget to personalise your Trengo account for a professional touch.


Empower your team to deliver faster, more effective support with Trengo!

Content
  • Get to know the inbox (user training)
  • The inbox
  • Contacts & profiles
  • Left & right sidebars
  • Labels, views and quick replies
  • User profile
  • Translations
  • Calling in Trengo (only available when using the voice channel)
  • Rate this course
Completion rules
  • You must complete 70.00% of the content